How do I learn Call Center & BPO Operations in Sri Lanka?

paths.lk doesn't yet have mapped courses for Call Center & BPO Operations specifically — check the careers below for their general qualification requirements.

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BPO & Outsourcing

Call Center & BPO Operations

Manages inbound/outbound voice and non-voice customer interactions and outsourced business process workflows for international clients.

6 jobs require this skill

Education

How to learn it

No mapped courses or institutes for this skill yet.

Careers

Careers that need this skill

BPO / Call Centre Team Leader

Required

ICT-BPO & Outsourcing

LKR 40,000 – LKR 95,000/month

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Customer Service Agent (Call Centre)

Required

ICT-BPO & Outsourcing

LKR 28,000 – LKR 70,000/month

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Business Process Analyst (BPO)

Preferred

ICT-BPO & Outsourcing

LKR 45,000 – LKR 130k/month

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HR Outsourcing Specialist

Preferred

ICT-BPO & Outsourcing

LKR 40,000 – LKR 110k/month

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Data Entry & Processing Officer

Preferred

ICT-BPO & Outsourcing

LKR 25,000 – LKR 55,000/month

View career path →

Finance & Accounting BPO Specialist

Nice to have

ICT-BPO & Outsourcing

LKR 40,000 – LKR 120k/month

View career path →

Frequently Asked Questions

6 careers on paths.lk require Call Center & BPO Operations, including BPO / Call Centre Team Leader, Customer Service Agent (Call Centre), Business Process Analyst (BPO), HR Outsourcing Specialist, Data Entry & Processing Officer. Browse the full list below to see salary ranges and industries.