100% Free · Space Solutions International (Pvt) Ltd
EducationalCareerGovernmentAfter O/LAfter A/LSkillsBudgetEntrepreneurStudent LoansForecastJob PortalAI Career Test

Service & Workshop Manager

HIGH Demand· Rs.130k+ /mo

About This Role

Manages the daily operations, staff, and customer relations of a large vehicle service center.

A Day in the Life

You lead an automotive service centre — managing technicians, workshop throughput, customer satisfaction, parts inventory, and financial performance to deliver profitable after-sales operations.

  • Review daily work-in-progress against workshop capacity and production targets
  • Manage technician rosters, skills deployment, and performance reviews
  • Handle customer escalations and complex complaint resolution
  • Monitor parts inventory levels, ordering, and supplier relationships
  • Review service revenue, labour efficiency ratios, and parts margins
  • Implement OEM service campaigns and recall programs
  • Ensure workshop safety compliance (OSHA standards, lift inspections)
  • Report after-sales performance to dealer principal or company management

Work Environment

INDOORTeam: MEDIUMFORMALRemote: NONE

Automotive dealership service centre — combines workshop floor presence with office-based management. Sri Lankan authorised service managers operate in dealerships representing Toyota, Nissan, Honda, Suzuki, Mercedes-Benz, and other brands. The role is accountable for after-sales P&L performance.

Skills Required

Required

Automotive Repair & MaintenanceCustomer ServiceLeadership

Technical Skills

Workshop management and technician productivity optimisationAfter-sales financial management (labour efficiency, parts margins)Dealer Management System (DMS) administrationOEM service compliance and warranty claim managementHR management — performance reviews, discipline, training

Soft Skills

Leadership and team developmentStrategic planning and target-settingCustomer relationship management at senior levelConflict mediation (customers, OEM, management)Data-driven decision-making

How to Qualify in Sri Lanka

View all paths →

At a Glance

SL DemandHIGH
Remote WorkNONE

Sectors

Private

Reviews & Ratings

Loading reviews…

More Skilled Trades Career Profiles

Diamond Graderup to LKR 120k/mo
Automotive Diagnostic Technicianup to LKR 120k/mo
Korea construction worker
Gem Cutter / Lapidaristup to LKR 95k/mo
Korea factory worker
Hybrid & EV Battery Technicianup to LKR 110k/mo

Frequently Asked Questions

You lead an automotive service centre — managing technicians, workshop throughput, customer satisfaction, parts inventory, and financial performance to deliver profitable after-sales operations.

To become a Service & Workshop Manager in Sri Lanka. Relevant degree programmes include: Engineering Technology (ET), Engineering Technology (ET), Engineering Technology (ET). Explore step-by-step career roadmaps contributed by Sri Lankan Service & Workshop Managers at paths.lk/career-paths/service-workshop-manager.

In Sri Lanka, a Service & Workshop Manager earns between LKR 130k and LKR 130k/month.

Key skills for a Service & Workshop Manager in Sri Lanka: Automotive Repair & Maintenance, Customer Service, Leadership. Important soft skills: Leadership and team development, Strategic planning and target-setting, Customer relationship management at senior level.

Automotive dealership service centre — combines workshop floor presence with office-based management. Sri Lankan authorised service managers operate in dealerships representing Toyota, Nissan, Honda, Suzuki, Mercedes-Benz, and other brands. The role is accountable for after-sales P&L performance.