About This Role
Manages the daily operations, staff, and customer relations of a large vehicle service center.
A Day in the Life
You lead an automotive service centre — managing technicians, workshop throughput, customer satisfaction, parts inventory, and financial performance to deliver profitable after-sales operations.
- Review daily work-in-progress against workshop capacity and production targets
- Manage technician rosters, skills deployment, and performance reviews
- Handle customer escalations and complex complaint resolution
- Monitor parts inventory levels, ordering, and supplier relationships
- Review service revenue, labour efficiency ratios, and parts margins
- Implement OEM service campaigns and recall programs
- Ensure workshop safety compliance (OSHA standards, lift inspections)
- Report after-sales performance to dealer principal or company management
Work Environment
INDOORTeam: MEDIUMFORMALRemote: NONE
Automotive dealership service centre — combines workshop floor presence with office-based management. Sri Lankan authorised service managers operate in dealerships representing Toyota, Nissan, Honda, Suzuki, Mercedes-Benz, and other brands. The role is accountable for after-sales P&L performance.
Skills Required
Technical Skills
Workshop management and technician productivity optimisationAfter-sales financial management (labour efficiency, parts margins)Dealer Management System (DMS) administrationOEM service compliance and warranty claim managementHR management — performance reviews, discipline, training
Soft Skills
Leadership and team developmentStrategic planning and target-settingCustomer relationship management at senior levelConflict mediation (customers, OEM, management)Data-driven decision-making
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