Technical service advisor

You are the customer-facing bridge between the client and the workshop — receiving vehicles, diagnosing customer concerns, estimating repair costs, and communicating progress to build trust and secure return business.

• Meet customers at vehicle drop-off, document complaints, and perform visual walkarounds
• Translate customer-described symptoms into technical repair instructions for technicians
• Prepare accurate service cost estimates and obtain customer approval
• Manage workflow across multiple vehicles and allocate jobs to technicians
• Update customers on progress, additional findings, and revised costs
• Handle service billing, payment processing, and customer satisfaction follow-up
• Coordinate parts ordering with the parts department to minimise delays
• Process warranty claims and liaise with OEM technical support when required

Automotive dealership or workshop service reception — a customer-facing environment combining workshop access with a professional reception desk. Sri Lankan authorised service centres (Toyota, Nissan, Honda) place technical service advisors as the primary customer interface.