Workshop manager

You manage a vehicle repair or specialist workshop's daily operations — leading technicians, controlling quality, managing customer workflow, and maintaining financial performance to keep the workshop profitable.

• Plan daily job allocation based on booked appointments and walk-in vehicles
• Oversee technician work quality and intervene on complex or stalled jobs
• Quote customers on repairs and communicate job status updates
• Manage spare parts procurement and maintain stock inventory
• Handle end-of-day invoicing, banking, and cash reconciliation
• Monitor equipment maintenance and workshop facility compliance
• Recruit, train, and manage workshop staff
• Review weekly performance — revenue, job count, customer satisfaction

Independent or chain automotive workshop — ranges from small workshops with 3–5 bays to larger specialist operations. Sri Lankan workshop managers often own or part-own the business; the role combines hands-on technical oversight with business management. Many are former senior technicians who progressed through the trade.