How do I learn Customer Service in Sri Lanka?

paths.lk tracks 16 degree, diploma, professional qualification, vocational course, or online platform that builds Customer Service — see the full list below with institutions and durations.

← Skills

Service

beginner

Customer Service

Providing excellent customer support

110 jobs require this skill

Education

How to learn it

Degree Programmes

ABE Diploma in Business Management L5 (RQF) — Academy of International Business - AIB (Diploma, 6mo) →ABE Diploma in Business Management L6 (RQF) — Academy of International Business - AIB (Diploma, 6mo) →ABE Diploma in Business Management Level 6 — Academy of International Business - AIB (Diploma, 6mo) →ABE Level 6 Diploma in Business Management — Academy of International Business - AIB (Diploma) →

Diploma Programmes

Advanced Certificate in Human Resource Management (ACHRM) — Chartered Institute of Personnel Management Sri Lanka (Higher Diploma, 1y) →Advanced Diploma in Business — ACBT — Australian College of Business & Technology (Advanced Diploma, 18mo–2y) →Advanced Diploma in Hospitality — ACBT — Australian College of Business & Technology (Advanced Diploma, 18mo–2y) →

Vocational Courses

Baker — Sri Lanka German Training Institute (NVQ Level 4, 18mo) →Baker — National Apprentice and Industrial Training Authority (NVQ Level 3, 3mo) →BTech in Food Process Technology — University of Vocational Technology (NVQ Level 7, 3y) →

Professional Qualifications

Chartered Secretary and Governance Professional — Institute of Chartered Secretaries and Administrators / Chartered Governance Institute (CSSGP / ICSA, 2y–4y) ↗Project Management Professional — Project Management Institute (PMI) (PMP, 3mo–9mo) ↗Projects IN Controlled Environments 2 — Axelos / PeopleCert (PRINCE2, 1mo–4mo) ↗

Online Platforms

Google Skillshop — Online (Google Skillshop) ↗HubSpot Academy — Online (HubSpot Academy) ↗LinkedIn Learning — Online (LinkedIn Learning) ↗

Careers

Careers that need this skill

Hotel Manager

Required

Tourism & Hospitality

LKR 100k – LKR 400k/month

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Cruise Line Manager

Required

Tourism & Hospitality

LKR 250k – LKR 250k/month

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Pharmacist

Required

Healthcare

LKR 70,000 – LKR 200k/month

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Retail Store Manager

Required

Retail & Consumer

LKR 55,000 – LKR 160k/month

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Bank Officer

Required

Finance & Banking

LKR 50,000 – LKR 150k/month

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Registered Nurse

Required

Healthcare

LKR 50,000 – LKR 150k/month

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Front Office Manager

Required

Tourism & Hospitality

LKR 150k – LKR 150k/month

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Tour Guide

Required

Tourism & Hospitality

LKR 40,000 – LKR 150k/month

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Cabin Crew / Flight Attendant

Required

Transport & Aviation

LKR 60,000 – LKR 140k/month

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Service & Workshop Manager

Required

Skilled Trades

LKR 130k – LKR 130k/month

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Airline Station Manager

Required

Tourism & Hospitality

LKR 115k – LKR 115k/month

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Optical Showroom Manager

Required

Healthcare

LKR 90,000 – LKR 90,000/month

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Insurance Broker / Advisor

Required

Finance & Banking

LKR 80,000 – LKR 80,000/month

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Airline Ground Staff (Check-in / Ramp)

Required

Transport & Aviation

LKR 38,000 – LKR 75,000/month

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Guest Relations Officer

Required

Tourism & Hospitality

LKR 75,000 – LKR 75,000/month

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